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COVID-19 Customer Update - New South Wales


Tuesday 20th July 2021

At CSR, the health and safety of our employees and customers is our highest priority.


The NSW Government has announced further restrictions for Greater Sydney. These restrictions will apply to the majority of our customers who are in the construction industry.


As a result, we will be temporarily closing a number of our Gyprock Trade stores from Wednesday 21 July, including Brookvale, Caringbah, West Gosford, Glendenning, Hornsby, Pyrmont, Silverwater, Smeaton Grange and Unanderra. These stores plan to reopen Monday 2 August if the restrictions are lifted.


To respond to emergency work and essential Gyprock product requirements, two Sydney stores will remain open during this period with limited opening hours.  These are:


  • Alexandria (open Monday to Friday, 6am – 12pm)
  • Penrith (open Monday to Friday, 7am – 11am)


If you visit our stores during this time, please ensure all NSW health orders are abided by. Please wear a mask, check in with our store QR code, practice physical distancing and stay home if you are unwell.


Our customer service line will remain open during this time and can be contacted on 13 17 44.


All of our factories nationwide will continue to operate and we look forward to supplying our customers in Greater Sydney as soon as restrictions are lifted.


We hope you and your families and work mates remain safe during this challenging time.




COVID-19 Customer Update - Victoria 



Due to Victorian Government Mandated Lockdowns all Stores in Victoria are closed on Monday the 15th of February.

Stores will be operating on Tuesday the 16th and Wednesday the 17th of February under restricted trading hours. Victorian Stores will be open 6:00am - 2:00pm

Updated 15th February 2021





COVID-19 Customer Update - Victoria

The Victorian Premier Daniel Andrews recently announced new restrictions for businesses which take effect this week.  Our first and overriding priority remains your health and safety as well as that of our employees and the wider community. We are working hard to continue to support you during this time and we are following government advice to ensure we are operating safely and in accordance with all restrictions. 

As CSR’s operations support the residential construction industry, we expect that all of our sites in Victoria will remain open with a COVID Safe Plan.  

In Gyprock, Cemintel and Himmel Interior Systems, we expect to be able to maintain supply to our customers:

  • Our manufacturing operations in Victoria and nationally continue to operate under COVID Safe Plans
  • We have put additional controls in place in Wetherill Park in Sydney, including mandatory masks, to further reduce the risk at this site which manufactures many products for national distribution
  • Our warehousing and distribution centres remain operational under High Risk COVID Safe Plans with enhanced obligations
  • Our GTC stores remain open to trade customers.  Our stores operate with a COVID Safe Plan and we ask that you follow site guidelines and co-operate with staff to support our safe operation. We encourage all customers to place orders ahead of time through CSR Connect, email or phone.
  • Some GTC stores in Victoria will operate with reduced trading times.  (all stores will not trade on Saturdays during the lockdown period) Please visit or check your local store for their trading hours.

Should you have any questions, please contact your Account Manager or our Customer Service Team on 131 744


Thank you for your continued support. We hope that you and your colleagues, families and friends stay well through this difficult time.


Updated August 5th 2020.



We’re all in this together. Price hold on Gyprock manufactured products.

In recognition of the uncertainty and challenges that face us all from the spread of COVID19 and the measures being taken to control it, we have decided to withdraw our announced price increase for June 1, 2020 and to hold prices until further notice. This applies to all customers, including those with contracted price increases. As always, we will try to give you the maximum possible notice of any future price changes so that you can factor these into your quotes.

We know that many businesses and workers are really anxious about what may happen over the coming months. We are doing everything we can to ensure that our sites are safe for our customers and our people, that our factories are able to keep operating and our warehouses and Gyprock Trade stores are fully stocked to keep you in business. We have made changes at all our sites to ensure that we are able to operate within government guidelines of social distancing and hygiene.

We want to continue to support you and we hope that you and your family, colleagues and friends stay safe and well in these challenging times. We are all in this together

 Updated 27th March


COVID-19 - A message from CSR

We at CSR view the health and safety of our employees and our customers as our highest priority.

At the current time, all our offices and stores in Australia remain open for business and have taken measures to be able to operate in accordance with government health advice regarding social distancing and hygiene.

If you are unsure about whether to come to a store or office, we encourage you to phone ahead.

In this rapidly changing situation, we are doing all we can to mitigate the impact of COVID-19 on our businesses, and there is currently no interruption in our ability to supply our customers.

We are paying close attention to both State and Federal government announcements and will provide updates on any changes to our trading in response to these announcements.

CSR encourages anyone seeking more information about shut down protocols and self-protection measures to consult both Australian and State/Territory Government health resources.

We hope you and your families, colleagues and friends remain safe during this challenging time.

If you have any questions, please click here for contact information


Updated 24th March


Health Organisations 

Australian Government -

Australian Capital Territory -

New South Wales -

Northern Territory -

Queensland -

South Australia -

Tasmania -

Victoria -

Western Australia -